Please check this section before contacting us. If your question isn't covered here, head to the contact page and shoot us a line.
What's your turnaround time?
Currently, 10-14 days from order to shipment. This may change depending on volume of orders. We'll keep you updated!
Are your products cruelty free?
Yes. All products are cruelty free, and we do not sell/ship to China.
Are your products vegan?
What are your shipping, refund, and return policies?
We currently ship through USPS.
We are not responsible for packages lost in the mail.
Sorry, no refunds. We begin production on your order immediately, and cannot issue refunds once an order is placed due to loss of materials and time.
Due to the nature of our products, we can not accept returns.
If your order arrives with incorrect or missing items, please contact us immediately so we can work out a solution. Please include your order number with in your message.
Are your products free from ________ allergen?
All our product ingredients are listed on the individual items, so please double-check those to ensure they're safe before ordering. If you have a severe allergy to an unlisted ingredient/allergen (nuts, gluten, dogs, etc.), please let us know! While these allergens are not present in the soaping lab, they ARE present in the building. We take every precaution we can to avoid contamination, but knowing you have an allergy ensures that we'll double down on this.
Help! My soap arrived and is melted/weird looking.
That happens sometimes! During warm months, our soaps can sometimes become soft or slightly deformed during shipping. Popping them onto a level surface in the fridge will fix this!
If you live in a hot climate, you may wish to avoid ordering our soaps during warmer months. Our soap will liquify at about 120 degrees, which can easily occur in a mail truck. We can't yet control the weather, so please order with possible heat in mind!
Additionally, humid weather can sometimes cause glycerine sweat (small clear beads on the surface of the soap). Glycerine is a humectant, a substance that draws in and retains moisture. When placed in a humid environment, the glycerine may draw the moisture from the air and leave it on the surface of the soap. This isn't at all harmful, and will vanish once the soap is used. It just looks a bit strange!
Do you offer wholesale rates?
Yes. Please contact email@example.com or use our contact form.
Do you offer large order discounts for wedding favors, etc.?
Yep! Contact us at firstname.lastname@example.org or use our contact form.